You’re told by the dispatcher they will be out sometime between dawn and dusk and you’re stuck waiting for them. Rumor has it that when you call a service company out, you end up waiting all day, whether it is the plumber, the cable guy, an electrician or utility company. I’ve also had some downright horrible experiences that make me want to scream! I mention this because I am fresh off of a horrible experience with a pool remodeler that has enlightened me to how awful it can be to be a customer. I have had some mediocre experiences, kind of like going to a restaurant that wasn’t good or bad but not worth your time, energy or money to ever go back to. I confess I have failed many times choosing a service provider for my home. I want a company that will educate me, show up on time, do a good job and dare I say it….not leave a mess in my home. Of course, like you, I want someone that I can trust to guide me through the process and not rip me off. I’ve had to call for my fair share of repairs in my home and every time that it is a new service that I haven’t used the company before I get a pit in my stomach on choosing the right company. What about first-time clients, they don’t know yet what to expect. It can be easy for me to take for granted that my clients will have an amazing experience when they call us, I mean, I have an amazing team that strives to provide a Higher Level of Service. I am constantly putting myself in the client’s shoes, and you know what? The client’s shoes aren’t always fun to wear in fact, they are often uncomfortable. Don’t Get Stuck Waiting – We’ll Call YOU!
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